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I am a CX Expert, Certified Zendesk Admin, Certified Dixa Admin and Intercom Admin.
I bridge the gap between ideas and execution. I collaborate with global companies and entrepreneurs to align their ideas to strategic plans and execute them. Whether it's a full CX strategy plan, an onboarding on Zendesk, Dixa, Intercom, an optimization of processes and workflows, or looking for the right tools stack for your goals.
I help B2B and B2C businesses build customer support strategies that set their Customer Service department as a value center and a lever for higher retention.
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I am interested in long term collaborations. It’s the only way I can truly give value, have an impact and be held accountable. It is a process that we have to go through together.
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