Here you'll find my latest Blog posts and favorite YouTube videos from ROCA_FR. Stay up-to-date with the latest trends and get inspired to improve your customer journey. Check back regularly for fresh content. Thanks for stopping by!
β Featured Blog Posts
Why Starting with a Customer Service Audit is a Game-Changer for Your Company![](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fb239c368-93da-4035-9f16-99ebf786e535.jpg&w=1920&q=90)
![](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fb239c368-93da-4035-9f16-99ebf786e535.jpg&w=1920&q=90)
Why Starting with a Customer Service Audit is a Game-Changer for Your Company
All Blog Posts
Building the Foundation: Your Customer Experience and Service Strategy![Building the Foundation: Your Customer Experience and Service Strategy](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F7456c967-88a9-4554-9697-2524547828f0.jpg&w=1920&q=90)
![Building the Foundation: Your Customer Experience and Service Strategy](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F7456c967-88a9-4554-9697-2524547828f0.jpg&w=1920&q=90)
Building the Foundation: Your Customer Experience and Service Strategy
The Pursuit of Happiness: Strategies for Boosting Customer Satisfaction![The Pursuit of Happiness: Strategies for Boosting Customer Satisfaction](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fe3f6cf80-2268-497a-a76b-1b86f392cc41.jpg&w=1920&q=90)
![The Pursuit of Happiness: Strategies for Boosting Customer Satisfaction](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fe3f6cf80-2268-497a-a76b-1b86f392cc41.jpg&w=1920&q=90)
The Pursuit of Happiness: Strategies for Boosting Customer Satisfaction
Busting Myths: Why You Can't Ignore First Contact Resolution![Busting Myths: Why You Can't Ignore First Contact Resolution](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F8b5e776f-564e-44a1-be55-235eb4c8839e.jpg&w=1920&q=90)
![Busting Myths: Why You Can't Ignore First Contact Resolution](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F8b5e776f-564e-44a1-be55-235eb4c8839e.jpg&w=1920&q=90)
Busting Myths: Why You Can't Ignore First Contact Resolution
Why Starting with a Customer Service Audit is a Game-Changer for Your Company![](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fb239c368-93da-4035-9f16-99ebf786e535.jpg&w=1920&q=90)
![](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Fb239c368-93da-4035-9f16-99ebf786e535.jpg&w=1920&q=90)
Why Starting with a Customer Service Audit is a Game-Changer for Your Company
Sticking to Single Channels: The Fastest Way to Lose Customers?![Sticking to Single Channels: The Fastest Way to Lose Customers?](https://images.spr.so/cdn-cgi/imagedelivery/j42No7y-dcokJuNgXeA0ig/58a954e3-2b81-4760-a6df-891fa9cf8533/omnichannel-retail-trends-2023-1/w=1920,quality=90,fit=scale-down)
Sticking to Single Channels: The Fastest Way to Lose Customers?
Dismissing LMS in the AI Era: A Dangerous Oversight for Customer Service Teams![Dismissing LMS in the AI Era: A Dangerous Oversight for Customer Service Teams](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F4887e6ac-a850-4ff5-89e3-7ff1c95c34b3.jpg&w=1920&q=90)
![Dismissing LMS in the AI Era: A Dangerous Oversight for Customer Service Teams](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F4887e6ac-a850-4ff5-89e3-7ff1c95c34b3.jpg&w=1920&q=90)
Dismissing LMS in the AI Era: A Dangerous Oversight for Customer Service Teams
Unleashing AI in Customer Support: 10 Mind-Blowing Use Cases You Need to Know About![Unleashing AI in Customer Support: 10 Mind-Blowing Use Cases You Need to Know About](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F22965fb1-a5f6-4d77-b58c-6951e7997933.jpg&w=1920&q=90)
![Unleashing AI in Customer Support: 10 Mind-Blowing Use Cases You Need to Know About](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F22965fb1-a5f6-4d77-b58c-6951e7997933.jpg&w=1920&q=90)
Unleashing AI in Customer Support: 10 Mind-Blowing Use Cases You Need to Know About
Beyond the Buzzword: The Transformative Power of Quality Review in Customer Support![Beyond the Buzzword: The Transformative Power of Quality Review in Customer Support](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Ffea886c6-75e4-451f-9120-373f990f2186.jpg&w=1920&q=90)
![Beyond the Buzzword: The Transformative Power of Quality Review in Customer Support](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2Ffea886c6-75e4-451f-9120-373f990f2186.jpg&w=1920&q=90)
Beyond the Buzzword: The Transformative Power of Quality Review in Customer Support
Unlocking Customer Support Excellence: The Power of an Up-to-Date FAQ![Unlocking Customer Support Excellence: The Power of an Up-to-Date FAQ](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F2083686e-8d55-4906-ad8f-f22615f0a65c.jpg&w=1920&q=90)
![Unlocking Customer Support Excellence: The Power of an Up-to-Date FAQ](/_next/image?url=https%3A%2F%2Fassets.super.so%2Ff3975ab7-0f61-4b5b-9a08-e9db91416747%2Fimages%2F2083686e-8d55-4906-ad8f-f22615f0a65c.jpg&w=1920&q=90)
Unlocking Customer Support Excellence: The Power of an Up-to-Date FAQ